These terms apply to every commission placed with Lehenga Lovestory, whether through this website, in conversation with us on WhatsApp, in our studio, or at an exhibition. They form a contract between you and [LEGAL_ENTITY_NAME].

Read alongside these terms: Pricing, Payments & Taxes; Cancellations, Returns & Exchanges; Fit, Measurements & Alterations; and Shipping, Delivery & Customs. Where those pages give detail, they form part of this contract.

We do not hold finished garments. We make nothing in advance and we sell nothing off a rail. Each piece is cut, embroidered and finished for one person, to that person's measurements and chosen specification, after that person has commissioned it.

This matters for three reasons, and we would rather you understood them before you commit than after:

• Fabric, thread, embellishment and karigar time are committed to your piece from the moment we accept your commission. That commitment cannot be recovered or resold.
• A piece made to your measurements and specification cannot be offered to anyone else.
• Consequently, once we have accepted your commission and the grace window described in clause 09 has passed, it cannot be cancelled for a change of mind.

Where the law in your country gives consumers a right to cancel a distance purchase without giving a reason, that right does not usually apply to goods made to your specification or clearly personalised. We rely on that exception. Your rights where a piece is faulty, not as described, or not of satisfactory quality are unaffected and are set out in clause 12.

When you place an order, you are making us an offer. No contract exists at that point.

A contract is formed only when we confirm your commission in writing — by email or on WhatsApp from a Lehenga Lovestory number. We aim to do this within 48 hours.

Until we confirm, you may withdraw your order and we will refund everything you have paid in full, including any Design Commitment fee.

We may decline any order, or withdraw at any point before confirmation, without giving a reason. Reasons might include a timeline we cannot meet at the standard we hold ourselves to, a specification we are not the right house for, a pricing or listing error, or the material becoming unavailable.

If we decline, we refund everything you have paid, in full.

Consultations are free. When you decide to move from conversation into design, we ask for a Design Commitment of [DESIGN_COMMITMENT_AMOUNT]. It is adjusted in full against the price of your piece.

The Design Commitment opens design work: sketches, swatching, and where the piece calls for it, sample and patch development with our karigars.

If you decide not to continue, what happens to the Design Commitment depends on how much work has been done. This is set out in Pricing, Payments & Taxes.

Every commission is paid in three parts.

Design and measurement sign-off should be reached within 21 days of our confirming your commission. We will keep in touch through that period.

If sign-off is delayed beyond 21 days for reasons on your side, we may re-quote the commission or pause it, and any delivery date we have discussed lapses. We will tell you before either happens.

If the second or third tranche is not paid when due, we pause work. If it remains unpaid 14 days after we ask, we may cancel the commission and retain what you have paid to the extent of the cost we have already incurred, returning any balance.

Fit is a shared undertaking and the rule we work to is straightforward: whoever takes the measurement carries the risk of it.

• Where we measure you, or where measurements are taken at a trial we supervise, fit is our responsibility and any alteration needed is ours to make at our cost.
• Where you send us your own measurements, they are yours to get right. We will guide you, and we will flag anything that looks unusual, but alterations needed because a submitted measurement was inaccurate are chargeable beyond the included rounds.
• Sign-off at trial means fit is accepted. Changes to your body after that point are chargeable.

Full detail is in Fit, Measurements & Alterations.

For 48 hours after we confirm your commission, you may cancel and we will refund everything except the Design Commitment.

After that window closes, a commission cannot be cancelled for a change of mind, for the reasons in clause 02. This does not affect your rights if something is wrong with the piece — see clause 12 — or if we are the cause of a delay, see clause 11.

We will give you an indicative making window when we confirm your commission, and a firmer date as the piece progresses. Indicative windows are estimates, not guarantees. Hand embroidery does not run to a fixed clock, and we would rather move a date than send you something we are not proud of.

If a date is critical — and for a wedding it usually is — tell us before you commission, and we will tell you honestly whether we can meet it. If we cannot, we will say so rather than take the order.

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If your piece arrives faulty, damaged, materially different from what was agreed, or not of satisfactory quality, tell us within 7 days of delivery with photographs. We will put it right — by repair, by remaking, or by refunding you. Which of those we do is our choice, made in good faith and with your date in mind.

Nothing in these terms removes or reduces any right you have under the Consumer Protection Act, 2019, or under the consumer law of the country where you live.

These pieces are made by hand. The following are characteristics, not defects, and we mention them plainly because they are the difference between a handmade piece and a manufactured one:

• Slight variation in embroidery density, stitch and placement between pieces, and across a single piece.
• Small irregularities in hand-dyed and hand-woven fabric, including slubs and colour movement across a length.
• Colour differing from what you saw on screen. Screens vary; we will send physical swatches wherever a colour matters.
• Minor loosening of embellishment through wear, which we will repair — see Care & Repair.

Risk passes to you on delivery. Title passes when we have received payment in full.

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This contract is governed by the laws of India. The courts at Gautam Buddha Nagar, Uttar Pradesh have jurisdiction, without removing any right you have to bring a claim where you live.

[LEGAL_ENTITY_NAME], [REGISTERED_ADDRESS], Noida, Uttar Pradesh, India, is the data fiduciary. Contact [GRIEVANCE_EMAIL].

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To make a piece for you we record detailed measurements. We treat this as sensitive information. It is visible only to the people making your piece, it is not used for any other purpose, and it is kept only so that we can serve you again without asking you to measure yourself twice.

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This site and our services are not directed at anyone under 18, and we do not knowingly collect information from children.

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Please see grievance redressal.

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We hold no finished stock. Nothing exists until you commission it. When we confirm your commission we commit fabric, embellishment and karigar hours to your piece specifically, and we place you in a making calendar that another bride cannot take. A piece cut to your measurements and made to your specification cannot be offered to anyone else.

This is the trade a made-to-order house asks you to accept, and we would rather be plain about it at the beginning than apologetic about it later.

Commissioning something at this scale is a large decision, sometimes made quickly. So for 48 hours after we confirm your commission, you may change your mind for any reason at all and we will refund everything you have paid except the design commitment.

Tell us on WhatsApp or by email within that window. You do not need to give a reason.

Contact us within 7 days of delivery with photographs showing the issue. We will respond within [DEFECT_RESPONSE_SLA] and tell you what we propose.

Our remedy is repair, remake or refund, at our election, exercised in good faith and with your date in mind. Where a date is close, we will usually propose the fastest route to a piece you can wear.

These rights are in addition to, and do not replace, your rights under the Consumer Protection Act, 2019 or the consumer law of your country.

Handcraft variation, small irregularity in hand-woven and hand-dyed fabric, and colour reproducing differently on your screen are characteristics of the work rather than defects. This is set out in full in the Terms of Sale, clause 13.

For reasons of hygiene we cannot accept the return of blouses, inner garments or any piece that has been worn, other than where the piece is faulty.

Most fit concerns are alteration questions rather than return questions, and alterations are usually the better answer. Please see Fit, Measurements & Alterations.

If we cancel a commission at any stage, or find we cannot complete it to the standard we hold, we refund you in full. We will also help you find another house if your date requires it.

Refunds go back to the method you paid from, in the currency you paid in, within [REFUND_TURNAROUND] of us agreeing them.

For payments made in a currency other than Indian Rupees, the amount you receive may differ slightly from the amount you paid, because of exchange rate movement and your bank's charges. That difference is not a shortfall we are able to make up. Please see Pricing, Payments & Taxes.

We deliver across India, and internationally to the United Kingdom, United States, Canada, United Arab Emirates, Australia and Singapore. Elsewhere, write to us and we will tell you what is possible.

For our named international markets, duties and taxes are included in the price you are shown. Nothing further is payable when your piece arrives.

For other destinations, duties are payable by you on arrival.

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Risk passes on delivery; title on payment in full.

Please check your delivery address carefully. We confirm it with you before dispatch. Where a piece is returned to us because an address was incorrect or nobody was available to receive it, redelivery is chargeable at cost.

Customs authorities may inspect or hold shipments. We provide accurate documentation and will help however we can, but we do not control clearance timelines and cannot guarantee them.

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Where we take your measurements, or where they are taken at a trial we supervise, fit is our responsibility. Any alteration needed is ours to make, at our cost.

Where you send us your own measurements, they are yours to get right. We will guide you and flag anything that looks unusual, but alterations needed because a submitted measurement was inaccurate are chargeable beyond the included rounds.

When you submit your own measurements you will be asked to confirm you understand this.

Where a trial is part of your commission, signing off at trial means the fit is accepted. Changes to your body after that point are chargeable.

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Sending a lehenga back across a border is slow, costly and risky, so for international commissions we work differently: a remote fitting review with our team, and an alteration allowance you can spend with a tailor near you.

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Prices shown on this site are starting prices, marked "from". A commission is priced individually once the specification is settled: fabric, embroidery density, technique, and the hours the piece asks for.

We will give you a written price before you commit to anything. A quotation holds for [QUOTE_VALIDITY] days.

Consultations are free, in person or remote, for as long as you need them.

Design work begins with a Design Commitment of [DESIGN_COMMITMENT_AMOUNT], adjusted in full against the price of your piece.

If you decide not to continue

Every commission is paid in three parts: 50% on our confirmation, 40% on design and measurement sign-off before cutting, and 10% on dispatch. Full detail, including what happens if a tranche is missed, is in the Terms of Sale, clauses 06 and 07.

We do not store your card details. Card payments are handled by our payment provider and tokenised in accordance with Reserve Bank of India directions.

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The currency of your contract with us is Indian Rupees.

Where we show a price in your local currency, that figure is an indicative conversion. It is refreshed periodically and includes a small conversion allowance. The amount actually charged is confirmed at checkout, in the currency you pay in.

Refunds are made in the currency you paid, to the method you paid from. Because exchange rates move and banks charge their own fees, the amount you receive may not exactly match the amount you paid. That difference is not a shortfall we are able to make up.

Prices for delivery within India include GST at the applicable rate. A tax invoice is issued with every commission.

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For deliveries to the United Kingdom, United States, Canada, United Arab Emirates, Australia and Singapore, all duties and taxes are included in the price you are shown.Nothing further is payable on arrival.

For every other destination, duties and import taxes are payable by you to the carrier or customs authority on arrival, and are not included in our price. We will tell you before you commit.

The price we confirm in writing is the price you pay. We do not revise it afterwards for changes in material cost. If you change the specification after sign-off, we re-quote the difference and tell you before proceeding.

We never use a customer's photograph, name or story without asking first, in writing, for that specific use. Commissioning a piece from us carries no obligation to appear anywhere.

Where you agree, we ask for a licence to use the imagery and words across our own channels and our paid advertising, worldwide.

You choose: full name, first name only, or no name at all.

Where imagery was taken by your wedding photographer, the copyright usually belongs to them, not to you and not to us. We will need their written permission as well as yours.

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Most concerns are resolved fastest by telling the person already looking after your commission, on WhatsApp or by email. Please try that first.

If that has not resolved it, write to our grievance officer.

We acknowledge every grievance within 48 hours of receiving it, and give you a ticket reference. We aim to resolve within one month.

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